Terms of Use

These Terms of Use ("Terms") govern access to and use of the services, website, and digital platforms of Consultora (hereinafter referred to as "we", "our company", "Consultora"), registered in South Africa with offices at: 33 Loop Street, Cape Town, South Africa, 8000.

Consultora specializes in providing professional consulting services for businesses and startups in South Africa and international markets, including strategic consulting, financial analysis and planning, technological solutions and digital transformation, management consulting and business process optimization, startup growth support, and business scaling.

By using our services, completing feedback forms, registering for consultations, or entering into contracts with us, you confirm that you have read, understood, and agreed to these Terms. If you represent a legal entity, you guarantee having the authority to accept these Terms on behalf of the organization.

We reserve the right to change or update these Terms at any time. Substantial changes take effect 30 days after publication on our website. Continued use of services after changes are made indicates your agreement with the updated Terms.

Our services include: Strategic consulting — market analysis, competitive environment assessment, development of business strategies and growth plans. Financial consulting — financial modeling, budgeting, investment evaluation, capital structure optimization. Technological consulting — IT infrastructure audit, implementation of digital solutions, cybersecurity consultations. Management consulting — organizational structure optimization, change management, HR strategies. Startup support — business planning, investment search, operational scaling.

Consultora's Obligations: We undertake to provide services professionally, in accordance with industry standards and best practices. Maintain confidentiality of all information received from the client. Assign qualified specialists with relevant experience for each project. Provide regular reports on work progress and achieved results. Respond to client inquiries within 2 business days.

Client Obligations: You undertake to provide accurate, complete, and current information necessary for performing consulting services. Timely pay for services in accordance with agreed terms and rates. Appoint a contact person for work coordination and decision-making. Respect copyrights on materials, analytics, and recommendations provided by us. Notify us of any changes in circumstances that may affect the project.

Service Limitations: Consultora provides consultations and recommendations but does not guarantee specific business results. The success of strategy implementation depends on numerous factors beyond our control. We are not liable for losses arising from the client's failure to implement or incomplete implementation of our recommendations.

Payment Structure: The cost of our services is determined individually based on work volume, project complexity, required expertise, and deadlines. We offer the following payment models: hourly rate for one-time consultations and small projects, fixed project cost for clearly defined work scope, retainer (monthly subscription fee) for ongoing consulting support, combined model for complex long-term projects.

Payment Terms: All prices are indicated in South African Rand (ZAR) or US Dollars (USD) depending on the agreement with the client. New clients may require a 50% advance payment of the project cost. Invoices are issued according to the agreed schedule (weekly, monthly, or by project stages). Payment must be made within 14 days of the invoice date. For payment delays exceeding 30 days, we reserve the right to suspend service provision and charge a penalty of 2% per month.

Additional Expenses: Any expenses for business trips, accommodation, materials, or third-party services are paid separately and agreed with the client in advance. We provide detailed reports for all additional expenses with supporting documents.

Cancellation and Refunds: The client may cancel a consultation or project by notifying us at least 48 hours in advance. Cancellation less than 48 hours in advance incurs a penalty of 50% of the scheduled consultation cost. For long-term projects, the client pays for completed work proportionally to time spent and resources used. Advance payments are non-refundable but can be credited toward future services within 12 months. In case of dissatisfaction with service quality, we offer additional consultations or adjustments without extra charge.

Rights to Consultora Materials: All materials presented on our website, including text, graphics, logos, methodologies, templates, analytical reports, presentations, and other content, are the property of Consultora and protected by South African copyright laws and international agreements. Reproduction, distribution, or commercial use of our materials without written permission is strictly prohibited.

Usage License: When concluding a contract, we grant the client a limited, non-exclusive, non-transferable license to use our materials, analytics, and recommendations exclusively for the client's internal business purposes. The client does not have the right to resell, distribute, or transfer our materials to third parties without explicit consent.

Client Confidential Information: We undertake not to disclose client confidential information to third parties without written consent, except as required by law. Confidential information includes financial data, business plans, trade secrets, technical specifications, customer databases, and other data marked as confidential.

Permitted Information Use: Consultora may use aggregated and anonymized data from projects for research, statistical analysis, case study development (with client permission), methodology improvement, and staff training. We may also mention the client's name in our portfolio only with prior written client consent.

Nature of Consultations: Consultora's services are advisory in nature and represent professional opinions based on provided information, industry experience, and best practices. We do not guarantee achievement of specific business results, as success depends on numerous external factors, client decisions, and market conditions.

Liability Limitation: The maximum liability of Consultora for any claims arising from or related to service provision is limited to the amount actually paid by the client for the specific service or project within which the claim arose. This limitation applies regardless of the form of claim (contractual, tortious, or otherwise).

Exclusion of Indirect Damages: Consultora shall under no circumstances be liable for indirect, incidental, punitive, special damages, or lost profits, including loss of profit, income, business reputation, data, or opportunities, even if we were notified of the possibility of such damages.

Quality Guarantees: We guarantee that our services will be provided with due diligence, professionalism, and in accordance with generally accepted consulting industry standards. If the client is reasonably dissatisfied with service quality, we will offer adjustments or additional consultations to address deficiencies.

Force Majeure: We are not liable for delays or non-performance of obligations caused by force majeure circumstances: natural disasters, military actions, terrorism, government decisions, epidemics, technical infrastructure failures, or other events beyond our reasonable control.

Governing Law: These Terms are governed by and interpreted in accordance with the laws of the Republic of South Africa. Any disputes arising from or related to these Terms or our services are subject to the exclusive jurisdiction of the courts of Cape Town, South Africa.

Pre-trial Settlement: Before going to court, the parties undertake to make good faith attempts to resolve disputes through negotiations. Either party must send written notice to the other party describing the essence of the dispute. The parties hold a meeting or negotiations within 14 days of notification to seek a mutually acceptable solution. If agreement is not reached within 30 days, either party may refer to mediation or arbitration.

Arbitration: By mutual consent of the parties, disputes may be referred to the Arbitration Foundation of Southern Africa (AFSA) in accordance with its rules. The arbitrator's decision is final and binding on both parties. The parties bear arbitration costs equally unless the arbitrator decides otherwise.

Agreement Termination: Either party may terminate the agreement by providing 30 days' written notice. Upon termination, the client pays for all completed work and incurred expenses. Provisions regarding confidentiality, intellectual property, and liability limitation remain in effect after agreement termination.

Contact Information: For all questions related to these Terms, contact:
Consultora
33 Loop Street, Cape Town, South Africa, 8000
Phone: +27 21 488 1219
Email: [email protected]
Business Hours: Monday-Friday, 09:00-17:00 SAST