Privacy Policy

Consultora ("we", "our company") with offices at: 33 Loop Street, Cape Town, South Africa, 8000, takes the protection of your privacy seriously. This Privacy Policy describes how we collect, use, store, and protect your personal information when using our consulting services, website, and digital platforms.

This policy applies to all clients, partners, and visitors to our website, regardless of geographical location. We comply with the requirements of South Africa's Protection of Personal Information Act (POPIA) and international data protection standards, including GDPR for EU clients.

By using our services, you agree to the terms of this policy. If you disagree with any provisions, please contact us before starting cooperation.

Personal Information: We collect first name, last name, position, company name, contact phone number, email address, physical and legal address of your organization. This information is necessary for client identification and providing consulting services.

Business Information: During our work, we may receive financial data, strategic plans, information about company structure, technological infrastructure, and operational processes. This data is used exclusively for analysis and providing recommendations.

Technical Data: When visiting our website, IP address, browser type, operating system, visit time, viewed pages, and referral source are automatically collected. This information helps improve website functionality and understand user needs.

Communication Information: We store records of email correspondence, content of telephone conversations (with your consent), data from feedback forms, and information from meetings and consultations to ensure service quality.

Service Provision: The primary purpose of data collection is providing strategic, financial, and technological consultations. We use your information to analyze business processes, develop growth strategies, financial modeling, and technological audits.

Communication and Support: Your contact details are used to respond to inquiries, provide project updates, send reports and presentations, organize meetings and consultations, and for technical support.

Service Improvement: We analyze aggregated data to understand market needs, develop new consulting products, optimize existing processes, and personalize recommendations for our clients.

Legal Obligations: In some cases, we are required to process data to comply with South African legislation, fulfill contractual obligations, protect our legitimate interests, and ensure the security of our systems.

Internal Processing: Only authorized Consultora employees directly involved in service provision have access to your data. All our specialists sign confidentiality agreements and undergo regular data protection training.

Third Parties: We may transfer limited information to trusted partners: cloud providers for data hosting (AWS, Microsoft Azure), payment systems for transaction processing, legal and accounting consultants when necessary, and technology partners for project implementation. All partners sign confidentiality agreements.

International Transfer: Some of our cloud services may process data on servers outside South Africa. In such cases, we guarantee that adequate protection measures are applied in accordance with POPIA and international standards.

Retention Period: We store client personal data for the duration of the contract and 7 years after its completion (in accordance with South African tax legislation requirements). Technical logs are stored for 12 months, marketing data - until consent is withdrawn.

Right of Access: You can request a copy of all personal data we store about you. We will provide this information in a structured, machine-readable format within 30 days of the request.

Right to Rectification: If you find inaccuracies in your data, you can request their correction or update. We will process such a request within 14 business days and notify all third parties to whom this data was transferred.

Right to Deletion: You can request deletion of your personal data (right to be forgotten), except when we are required to retain information for legal reasons or to fulfill contractual obligations.

Right to Restriction and Objection: You can restrict the processing of your data, object to the use of data for marketing purposes, withdraw consent to processing at any time, and file a complaint with the Information Regulator South Africa if your rights are violated.

To exercise any of these rights, contact us at: [email protected] or by phone +27 21 488 1219.

Security Measures: We apply a comprehensive approach to data protection: data encryption during transmission (TLS 1.3) and storage (AES-256), multi-factor authentication for system access, regular security audits and penetration testing, limited data access based on need-to-know principle, data backup, and incident recovery plan.

Breach Notification: In case of a data breach that may affect your rights and freedoms, we will notify you within 72 hours of discovering the incident, provide detailed information about the nature of the breach, and take immediate measures to eliminate the threat.

Policy Updates: We reserve the right to update this Privacy Policy to reflect changes in legislation, our practices, or services. We will notify you of significant changes by email at least 30 days before the changes take effect.

Contact Information: For all privacy-related questions, contact:
Consultora
33 Loop Street, Cape Town, South Africa, 8000
Phone: +27 21 488 1219
Email: [email protected]
Business Hours: Mon-Fri, 09:00-17:00 SAST